Account and prep fees are charged in accordance with the pricing plan, service selections, and agreements established during client onboarding or otherwise agreed to in writing.

The Client is responsible for all shipping and transportation costs associated with their inventory, whether billed through the Client’s marketplace account (including Amazon Seller Central) or incurred directly by Sierra Fulfillment on the Client’s behalf. This includes, but is not limited to, inbound shipping, outbound shipping, returns, hazardous material shipments, removals, transfers, or any other shipments requested or required for processing.

Sierra Fulfillment bills for each outbound shipment processed, with charges assessed daily based on units and services processed. Billing frequency, payment methods, and invoicing schedules may vary by client and may be adjusted at Sierra Fulfillment’s discretion based on the applicable agreement.

Clients have three (3) business days from the invoice date to report or resolve any billing issues. If payment is not received within this period, business sierra fulfillment may suspend processing of the Client’s inventory, and a 10% late payment fee may be applied.

Invoices more than three (3) business days past due will accrue a late payment fee of 10% per month until paid in full.

Sierra Fulfillment shall have a lien on all goods tendered by the Client, and on any and all property of the Client in Sierra Fulfillment’s possession, custody, or control, for all charges, advances, or amounts of any kind due to Sierra Fulfillment. This includes, but is not limited to, charges for prep, processing, storage, handling, shipping, transportation, labor, and any other services rendered, whether arising under this agreement or any prior or subsequent invoice.

Sierra Fulfillment may refuse to release or surrender possession of the Goods until all outstanding balances are paid in full. If any amounts remain unpaid for thirty (30) days after demand for payment, Sierra Fulfillment may sell the Goods at public auction, private sale, or by any other commercially reasonable means and apply the proceeds to the outstanding balance. The Client remains responsible for any deficiency owed to Sierra Fulfillment.

Processing times vary based on inventory volume, service type, order complexity, and operational capacity. While Sierra Fulfillment strives to process inventory efficiently, processing timelines are not guaranteed and may fluctuate based on inbound volume, peak seasons, staffing, and other operational factors.

Processing timelines may also be impacted by incomplete information, non-compliant inventory, or unpaid balances. Clients acknowledge that turnaround times are estimates only and that delays do not constitute a breach of this agreement.

At the Client’s request, business sierra fulfillment may dispose of inventory that is damaged, unprocessable, abandoned, or otherwise designated for disposal. Disposal services may incur additional labor or handling fees.

Sierra Fulfillment is not required to obtain prior approval to dispose of inventory that has been deemed abandoned, unsafe, prohibited, or uneconomical to store or return. Inventory subject to disposal will not be refunded or credited unless otherwise agreed in writing.

Any inventory that remains unclaimed, unresolved, or unpaid for 30 days may be disposed of at Sierra Fulfillment’s discretion. Disposal may include destruction, recycling, donation, or any other commercially reasonable method.

Sierra Fulfillment’s duty of care shall be that of a reasonably careful person under similar circumstances. Sierra Fulfillment shall not be liable for any loss, damage, or injury to Goods unless such loss, damage, or injury results directly from Sierra Fulfillment failure to exercise reasonable care. Sierra Fulfillment is not liable for losses or damages that could not have been avoided through the exercise of such care.

Sierra Fulfillment’s duty of care does not include providing fire suppression systems, sprinkler systems, or temperature- or humidity-controlled storage unless expressly agreed to in writing. Goods are stored in a non-temperature- and non-humidity-controlled environment unless otherwise agreed.

Under no circumstances shall Sierra Fulfillment be liable for loss or damage caused by events beyond its reasonable control, including but not limited to acts of God, acts of public authorities, strikes, labor disputes, weather, mechanical or equipment failures, cyber incidents, civil disturbances, war, terrorism, carrier actions, inherent defects of the Goods, perishable qualities, fire, flood, wind, or other similar causes.

Sierra Fulfillment is not responsible for damage to fragile items unless such items are packed and unpacked by Sierra Fulfillment personnel. Sierra Fulfillment is not liable for theft or pilferage unless caused by its failure to exercise reasonable care as required by law.

Sierra Fulfillment maintains insurance coverage consistent with industry standards; however, Sierra Fulfillment is not an insurer. Clients are responsible for maintaining any additional insurance coverage they deem necessary for their Goods.

In the event Sierra Fulfillment is found legally liable for loss or damage to Goods, liability shall be limited to the actual cost paid by the Client for the affected Goods, on a per-occurrence basis, and shall not exceed that amount. Sierra Fulfillment shall not be liable for shipment-level, box-level, or product-level discrepancies reported by Amazon or other marketplaces unless caused by Sierra Fulfillment ‘s failure to exercise reasonable care.

Sierra Fulfillment shall not be liable for errors or losses resulting from incorrect, incomplete, or inaccurate information provided by the Client, including but not limited to SKUs, ASINs, labels, dimensions, weights, hazmat status, or shipping instructions.

In no event shall Sierra Fulfillment be liable for indirect, incidental, consequential, statutory, or punitive damages, including loss of profits, loss of market value, loss of business, attorney’s fees, or similar damages, even if Sierra Fulfillment was advised of the possibility of such damages.

Any claims for loss or damage must be reported to Sierra Fulfillment within seven (7) business days of discovery, or such claims shall be deemed waived.

If a product arrives damaged, Sierra Fulfillment will document the condition of the Goods upon receipt and notify the Client. The Client must provide written instructions within seven (7) business days regarding how the damaged Goods should be handled, including return to retailer, shipment back to the Client, storage, or disposal.

If no instructions are received within the 7-day period, Sierra Fulfillment may proceed with disposal or storage of the Goods at the Client’s expense, in accordance with Section 4 (Disposal).

Sierra Fulfillment is not responsible for pursuing retailer claims, replacements, or refunds on behalf of the Client. Any labor required to handle, document, repackage, return, store, or dispose of damaged Goods will be billed accordingly.

Sierra Fulfillment is not responsible for concealed or internal damage that is not visible upon receipt.

Items that cannot be processed, shipped, or fulfilled due to damage upon arrival, incorrect fulfillment by the supplier, missing or inaccurate product information, regulatory or compliance issues (including hazmat review), lack of authorization for sale, or any other operational issue are considered Unprocessable.

The Client must resolve these issues within thirty (30) days. Applicable storage fees and labor charges will apply. The Client may elect to have such items returned, shipped to another designated location, stored, or disposed of at the Client’s expense.

Any items that remain unaddressed after the 30-day period may be deemed abandoned, become the property of Sierra Fulfillment, and be disposed of as deemed appropriate.

Sierra Fulfillment provides up to fourteen (14) days of free storage from the date inventory is received. Storage time begins on the date the inventory is checked in or otherwise made available for processing.

Inventory remaining in storage beyond the 14-day free period will be subject to storage fees of $0.01 per unit per day, unless otherwise agreed in writing.

Storage fees will continue to accrue until the inventory is processed, shipped, returned, disposed of, or otherwise removed from Sierra Fulfillment’s facility. Applicable storage fees are billed in accordance with Sierra Fulfillment’s billing policies.

Sierra Fulfillment reserves the right to refuse, suspend, or terminate services, in whole or in part, at its sole discretion. This may include, but is not limited to, refusal or suspension due to non-payment, non-compliance with these Terms of Service, unsafe or prohibited inventory, operational concerns, or conduct that interferes with Sierra Fulfillment’s ability to provide services to other clients.

Refusal or termination of service does not relieve the Client of responsibility for any outstanding balances, accrued fees, or costs incurred prior to termination.

If you have any questions regarding these Terms of Service or need to provide notice under this agreement, please contact Sierra Fulfillment at sales@sierrafulfillment.com